Shipping & Delivery
All New Super Saver Shipping Rates - Order Now
Dallas Mustang.com has been your partner in the mustang parts industry since 1980. Thats 32 years of know how. We're a family owned company and just like you, we're getting stretched by all the rising costs lately. Whether it's gas prices or food prices, it's getting tougher to make your money go further; and if you're passionate about your hobby, it can be tough.
That's why Dallas Mustang is doing its best to hold prices down!
We revolutionized our entire system. That means you can save money and time on all your orders. Shipping will be cheaper and there aren't going to be any hidden costs. Seems as though many businesses are starting to offer "Free Shipping" , but is it really free? Those costs have to be made up somewhere, usually higher retail part prices. We are continuing to offer you, our customers, the lowest possible parts prices. We're also working hard with our shipping partners to obtain the best and most economical shipping rates. The combination of low retail prices and low shipping rates combined together will be better for our customers. We know that in many cases this method is more economical for you. We know that our customers drive us, and we want to keep you driving too!
New Ground Shipping Program - Shipping Rate Information
The more you order, the more you save! You know what else? We won’t charge you freight on backorders. If we don’t have the part in stock when you order it, we’ll ship the backorder to you freight-free.
No matter how much you order, you'll benefit from one freight cost!
We want you to get the best value! We're not going to surprise you with huge freight charges. Place your order today, and save!
*Free Shipping excludes Oversized products and Truck Freight.
*Free Shipping does not apply to a single item order. All single item orders over $350.00 will be charged a minimum of $28.99 and will be added to your order at the time of shipment
*Free Shipping does not apply during any Sale or Promotion, the UPS/Mail rates above will apply and any order over $349.99 will be charged $28.99 plus any Oversized charges that may apply. This last statement only applies when using a promotion/coupon or discount code.
For regular ground UPS within the 48 states, we are going to charge you a Flat Rate Shipping Fee based on your merchandise total. If your order is able to be shipped via UPS ground, and is not restricted all you pay is the rate that corresponds with your total amounts ordered. We’ll pay the rest.
*Unfortunately some items just can not be shipped using our Flat Rate Shipping fee. If you see the icon below these items will incur an additional dollar amount per item shipping fee. These items marked "Oversized" are to large or bulky and will require an additional fee. Each of these items will be clearly marked as such and the additional fee will be shown on the product page as well as on your invoice at the time of checkout.
*Items too large or bulky to ship via UPS Ground or Air will fall under our Truck Freight shipping policy.
*Oversized and Hazardous items do not qualify for air shipping or the Flat Rate Shipping. (Examples: Paint, Aerosol Cans)
*Shipping prices are for the Mainland U.S., Hawaii, Puerto Rico and Alaska are not included in this price structure and will need to be quoted for shipping.
Shipping Process Information
1. After your order is placed over the internet it will be reviewed by our shipping team. You will be notified, by e-mail, of any discrepancies at this time.
2. Once that step is complete a pick ticket will print in our warehouse. The orders will be printed out several times throughout the weekday until 2:00PM CST.
3. The order is then pulled from our shelves, checked, packed and shipped.
4. Once the order has shipped you will receive your UPS tracking number via email.
Use the map below to determine how long it will take to receive your order once it has been shipped.
Same Day Shipping Information
In an effort to better serve our customers, Dallas Mustang now offers same day shipping on most web orders. This service is available to all of our customers at no extra charge. Simply place your web order as usual and wait for your package. Some conditions will apply.
Orders placed on Saturday and Sunday will be shipped the following Monday in most cases.
Same Day Shipping Terms
1. Online orders placed between Monday and Friday by 1:30PM CST
2. Items in stock
3. Non-truck freight items
UPS Shipping Map
Truck Freight Shipping Information
Flat Rate Freight Shipping Fee of $140.00 per Box.
(Business Address Only).
* Some restrictions apply!
Flat Rate Freight Shipping Fee of $195.00 per Box.
(Residential Address Only. Curb side only. Does not include inside delivery.)
* Some restrictions apply!
Truck Freight shipping applies to all items too large to ship via UPS. Truck Freight items are identified both on our catalog and on the web site. These items are assessed extra shipping charges due to their size or weight.
All truck freight orders need to be checked by the receiver before being signed for. Once the paperwork is signed and given to the driver, the receiver is responsible for all damages to product and Dallas Mustang will not be held liable.
Truck freight Items generally take 4-7 working days for delivery and a Flat Rate Shipping Fee of $140.00 up to $195.00 applies to all truck freight orders.
* This shipping amount applies to one Truck Freight Box
* (Example of size - 2 fenders will fit in one box), if more than one is needed you will be contacted with additional shipping charges.
* If ordering truck freight items as well as UPS ground items, all parts will be shipped via truck freight under the one $140.00 or $195.00 fee.
* Inside delivery will require and additional $50 fee.
International Shipping Information
Most international orders are will be shipped via Global Express Mail, Pilot Air or DHL. We will choose the shipping method that best fits your needs and budget. Dallas Mustang will contact you with your international shipping rate after you have places your online order. Your order will not include any duties and conversions/taxes that occur at international borders. You the customer are responsible for these charges.
*Hazardous items do not qualify for international shipping (Examples: Paint, Aerosol Cans)
*All international orders are required to be no less than $50.00 U.S. total merchandise.
*All International Orders will require Wire Transfer or Pay Pal payment only!
*Read below for more details!
No credit cards excepted unless you have past order history with Dallas Mustang and have been prearranged with management. Please call us at 1.800.MUSTANG with any questions you may have or to check on your private order history.
From time to time parts that you order may be out of stock. You will be notified by email if parts on your order are out of stock. Our standard policy is to ship the items that are in stock and then ship the remainder as it becomes available. There are rare cases when we will hold the entire order until it is complete. Dallas Mustang will ship all backordered items by UPS ground or priority mail.
Dallas Mustang does not charge your credit card for any item that is out of stock or on backorders until that part is ready for shipment. An effort will be made to contact you when a particular item becomes available for shipment either by email or by phone.
Return Policy Information
We at Dallas Mustang try to make merchandise returns and exchanges as easy and efficient as possible. To do so, please read the following instructions by clicking on the link below!