Shipping & Delivery
FREE Ground Shipping Program - Shipping Rate Information
Almost everything on our site can now ship anywhere in the lower 48 states totally free. This means you will know what you are spending upfront, no hidden cost. Just spend $50.00 or more and you order ships free, standard ground, anywhere in the lower 48 contiguous United States. Any order that totals under $50.00 is only $9.99 to ship standard ground (example: Fed Ex Smart Post or US Mail). If you choose Free Ground Shipping we will use the most cost efficient method of transportation for your order. We may use FedEx Ground, UPS, the US Postal Service or Fed Ex Smart Post which is a partnership between FedEx and the US Postal Service. If we use Smart Post for your order it will be transported by FedEx from our distribution facility to a US Postal facility near your home and then it will be delivered by your USPS mail carrier. Smart Post orders typically take 3-12 days.
The more you order, the more you save! You know what else? We won’t charge you freight on backorders. If we don’t have the part in stock when you order it, we’ll ship the backorder to you freight-free. Standard ground orders will generally arrive in between 3 and 12 days.
We want you to get the best value! We're not going to surprise you with huge shipping charges. Place your order today, and save!
Remember FREE SHIPPING is for standard ground service within the 48 states.
*Free Shipping excludes Truck Freight Items. See the Truck Freight Shipping Section below for details.
*Free Shipping does not apply to orders under $50.00. Orders under $50 will be charged $9.99 for shipping, added to your order at the time of shipment
*Shipping prices are for the Mainland U.S., Hawaii, Puerto Rico and Alaska are not included in this price structure.
*Please contact us at 1-800-Mustang for more information.
Shipping Process Information
1. After your order is placed over the internet it will be reviewed by our shipping team. You will be notified, by e-mail, of any discrepancies at this time.
2. Once that step is complete a pick ticket will print in our warehouse. The orders will be printed out several times throughout the weekday until 2:00PM CST.
3. The order is then pulled from our shelves, checked, packed and shipped.
4. Once the order has shipped you will receive your tracking number via email.
Same Day Shipping Information
In an effort to better serve our customers, Dallas Mustang now offers same day shipping on most web orders. This service is available to all of our customers at no extra charge. Simply place your web order as usual and wait for your package. Some conditions will apply.
Orders placed on Saturday and Sunday will be shipped the following Monday in most cases.
Same Day Shipping Terms
1. Online orders placed between Monday and Friday by 1:30PM CST
2. Items in stock
3. Non-truck freight items
Truck Freight Shipping Information
Flat Rate Freight Shipping Fee of $180.00 for the first Box, unless otherwise noted at checkout.
Business Address or Residential Curb side delivery only.
(Does not include inside delivery.)
* Some restrictions apply!
If you order must be shipped truck freight we will charge your shipping Fee based on your box total. For the first box you will be charged $180.00, if more than one is needed you will be contacted with additional shipping charges. * (Example of size - 2 fenders will fit in one box)
Items that must be shipped truck freight will be clearly marked as such and the additional fee will be shown on your invoice and at the time of checkout.
Truck Freight shipping applies to all items too large to ship via standard ground service. Truck Freight items are identified both on our catalog and on the web site. These items are assessed extra shipping charges due to their size or weight.
All truck freight orders need to be checked by the receiver before being signed for. Once the paperwork is signed and given to the driver, the receiver is responsible for all damages to product and Dallas Mustang will not be held liable.
Truck freight Items generally take 5-8 working days for delivery.
* If ordering truck freight items as well as UPS ground items, all parts will be shipped together when possible.
* Inside delivery will require an additional $50 fee.
International Shipping Information
Most international orders are will be shipped via Fed Ex International or USPS International. We will choose the shipping method that best fits your needs and budget. Dallas Mustang will contact you with your international shipping rate after you have placed your online order. Your order will not include any duties and conversions/taxes that occur at international borders. You the customer are responsible for these charges.
*Hazardous items do not qualify for international shipping (Examples: Paint, Aerosol Cans)
*All international orders are required to be no less than $50.00 U.S. total merchandise.
*All International Orders will require Wire Transfer or Pay Pal payment only! *Free shipping is not applicable to any international orders.
*Read below for more details!
No credit cards can be accepted for international orders unless you have past order history with Dallas Mustang and usage of your card has been prearranged with management. Please call us at 1.800.MUSTANG with any questions you may have or to check on your private order history.
From time to time parts that you order may be out of stock. You will be notified by email if parts on your order are out of stock. Our standard policy is to ship the items that are in stock and then ship the remainder as it becomes available. There are rare cases when we will hold the entire order until it is complete. Dallas Mustang will ship all backordered items via standard ground service.
Return Policy Information
We at Dallas Mustang try to make merchandise returns and exchanges as easy and efficient as possible. To do so, please read the following instructions by clicking on the link below!